Here on TeamSamuraiX1, I want to provide you guys with the highest quality customer service. Any concerns or questions in regards to your orders, please contact me. Please allow 1-2 Business days for me to reply.
Thank you for your patience.
Frequently Asked Questions:
What is the currency on the website?
All prices are in USD.
How long will it take for my order to arrive?
USA and Canada: 1-2 weeks.
International: 2-3 weeks (usually earlier).
When are orders processed?
Orders usually take 2-3 business days to process. Orders are not processed on the weekends. Once orders are processed, you will be notified via email that your order has been shipped. You will be provided with tracking number with the purchase of your playmats. Please make sure to put in your correct shipping address. Whatever address you provide, the item will be shipped to it. I am not responsible for incorrect addresses. All orders are FINAL SALE. No refunds.
If order confirmation do not go out automatically within 5 Business days, please contact me for tracking information.
Field Centers and Sleeves
Field Centers and Sleeves are shipped separately from the Playmats. So if you order a mat and field center/sleeves. Please expect both of them to come separately.
Please allow 1-2 weeks for them to arrive.