FAQ

PAYMENTS

HOW DO I PAY WITH CREDIT/DEBIT CARD USING PAYPAL?

At Checkout, it will ask you to pay with PayPal. For those of you who don’t have a PayPal account do not worry, you can still pay with your Credit/Debit card at check out. Just click “Pay with PayPal”. It will then direct you to a new PayPal Tab. Then under the “Log In” there will be a button that says “Pay with Credit or Visa Debit Card”. Click on that and it will allow you to pay with your debit or credit card!


WHAT IS THE CURRENCY ON THE WEBSITE?

All prices are in USD.


ORDERS

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? + Status updates on current outstanding orders

All orders within USA and Canada will take about 2-3 business days for processing. Please allow up to 5 Business days for orders to ship.

All International orders will take about 2-3 weeks to arrive depending on location. Please allow 2-3 business days for processing.

If your order does not get fufilled without 7 Business days. Please contact support@tsx1.com with your order number. We'll tackle this issue right away.

 

HERO COLLECTION 2.0 Deck Box Status:

All HERO Deck Boxes are currently being sent out till the end of October 2023. Please be on the lookout for shipping notification in your email :)

 

 

 

 

 

 


SHIPPING

WHEN WILL MY ORDER SHIP?

All orders within USA and Canada will take about 2-3 business days for processing. Please allow up to 5 Business days for orders to ship.

 

All International orders will take about 2-3 weeks to arrive depending on location. Please allow 2-3 business days for processing.

 

If your order does not get fufilled without 7 Business days. Please contact support@tsx1.com with your order number. We'll tackle this issue right away.

 


MY TRACKING INFORMATION SAYS THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT.

Please email us at support@tsx1.com. We will do our best to resolve each individual issue here as quickly as possible.


FIELD CENTERS AND SLEEVES

Field Centers and Sleeves are shipped separately from the Playmats. So if you order a mat and field center/sleeves. Please expect both of them to come separately. Please allow 1-2 weeks for them to arrive.


What is Stitched Edging?

There are 2 types of edging that customers can select. Black Stitched Edging - The edges of the playmat will be stitched black. Clear Stitched Edging - The edges of the playmat will have clear stitching, meaning that the artwork will extender on the borders of the stitched playmat. Sealed stitched edge prevents fraying, edge curling, and increase life.


RETURNS/EXCHANGES

All orders are FINAL SALE. No refunds.

Please make sure to put in your correct shipping address. All items ordered will be shipped to the address provided. We are not responsible for incorrect addresses.