FAQ

At Checkout, it will ask you to pay with PayPal. For those of you who don’t have a PayPal account do not worry, you can still pay with your Credit/Debit card at check out. Just click “Pay with PayPal”. It will then direct you to a new PayPal Tab. Then under the “Log In” there will be a button that says “Pay with Credit or Visa Debit Card”. Click on that and it will allow you to pay with your debit or credit card!

All prices are in USD.

All orders within USA and Canada will take about 2-3 business days for processing. Please allow up to 5 Business days for orders to ship.

All International orders will take about 2-3 weeks to arrive depending on location. Please allow 2-3 business days for processing.

If your order does not get fufilled without 7 Business days. Please contact support@tsx1.com with your order number. We'll tackle this issue right away.

HERO COLLECTION 2.0 Deck Box Status:

All HERO Deck Boxes are currently being sent out till the end of October 2023. Please be on the lookout for shipping notification in your email :)

All orders within USA and Canada will take about 2-3 business days for processing. Please allow up to 5 Business days for orders to ship.

All International orders will take about 2-3 weeks to arrive depending on location. Please allow 2-3 business days for processing.

If your order does not get fufilled without 7 Business days. Please contact support@tsx1.com with your order number. We'll tackle this issue right away.

Please email us at support@tsx1.com. We will do our best to resolve each individual issue here as quickly as possible.

Field Centers and Sleeves are shipped separately from the Playmats. So if you order a mat and field center/sleeves. Please expect both of them to come separately. Please allow 1-2 weeks for them to arrive.

There are 2 types of edging that customers can select. Black Stitched Edging - The edges of the playmat will be stitched black. Clear Stitched Edging - The edges of the playmat will have clear stitching, meaning that the artwork will extender on the borders of the stitched playmat. Sealed stitched edge prevents fraying, edge curling, and increase life.

Please make sure to put in your correct shipping address. All items ordered will be shipped to the address provided. We are not responsible for incorrect addresses.