FAQ

PAYMENTS

HOW DO I PAY WITH CREDIT/DEBIT CARD USING PAYPAL?

At Checkout, it will ask you to pay with PayPal. For those of you who don’t have a PayPal account do not worry, you can still pay with your Credit/Debit card at check out. Just click “Pay with PayPal”. It will then direct you to a new PayPal Tab. Then under the “Log In” there will be a button that says “Pay with Credit or Visa Debit Card”. Click on that and it will allow you to pay with your debit or credit card!


WHAT IS THE CURRENCY ON THE WEBSITE?

All prices are in USD.


ORDERS

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

All orders towards USA and Canada will take about 1-2 weeks. All International orders will take about 2-3 weeks. *Due to the national pandemic, orders placed during this time might take longer than usual.


SHIPPING

WHEN WILL MY ORDER SHIP?

If order confirmation does not go out automatically within 12 Business days, please contact us for tracking information.


MY TRACKING INFORMATION SAYS THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT.

Please fill out our CONTACT FORM. We will do our best to resolve each individual issue here as quickly as possible.


FIELD CENTERS AND SLEEVES

Field Centers and Sleeves are shipped separately from the Playmats. So if you order a mat and field center/sleeves. Please expect both of them to come separately. Please allow 1-2 weeks for them to arrive.


What is Stitched Edging?

There are 2 types of edging that customers can select. Black Stitched Edging - The edges of the playmat will be stitched black. Clear Stitched Edging - The edges of the playmat will have clear stitching, meaning that the artwork will extender on the borders of the stitched playmat. Sealed stitched edge prevents fraying, edge curling, and increase life.


RETURNS/EXCHANGES

All orders are FINAL SALE. No refunds.

Please make sure to put in your correct shipping address. All items ordered will be shipped to the address provided. We are not responsible for incorrect addresses.