HOW DO I PAY WITH CREDIT/DEBIT CARD USING PAYPAL?
At Checkout, it will ask you to pay with PayPal. For those of you who don’t have a PayPal account do not worry, you can still pay with your Credit/Debit card at check out. Just click “Pay with PayPal”. It will then direct you to a new PayPal Tab. Then under the “Log In” there will be a button that says “Pay with Credit or Visa Debit Card”. Click on that and it will allow you to pay with your debit or credit card!
WHAT IS THE CURRENCY ON THE WEBSITE?
All prices are in USD.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? + Status updates on current outstanding orders
All orders within USA and Canada will take about 5-7 business days. All International orders will take about 2-3 weeks.
Black Friday: Outstanding orders placed on Black Friday are currently proccessed and is being packaged for shipping. This includes sleeves and playmats. Rest assured, the TSX1 staff are working as efficiently as possible to get out your orders in time. Apologies for the delay. You will get a notification in regards to shipping in your email very soon.
Winter Collection: Outstanding orders on the winter collection is currently being worked on and will be shipped out as soon as possible. 80% of the winter collection orders have already been processed and shipped. The rest should be shipped around January 3rd through January 13th.
Boxing Week and Holiday Winter Collector's Box: Holiday mystery boxes will be shipped on January 16th Week. Please allow some time since I have to autograph all the playmats before it gets shipped. I hope you understand. Orders placed on Boxing week should be scheduled to go out around January 16th week as well. Due to Holiday traffic, orders around this time may take longer than usual but rest assured, your order will be taken cared of. You will recieve notification very soon via email on shipping confirmation.
WHEN WILL MY ORDER SHIP?
If order confirmation does not go out automatically within 12 Business days, please contact us for tracking information.
MY TRACKING INFORMATION SAYS THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT.
Please fill out our CONTACT FORM. We will do our best to resolve each individual issue here as quickly as possible.
FIELD CENTERS AND SLEEVES
Field Centers and Sleeves are shipped separately from the Playmats. So if you order a mat and field center/sleeves. Please expect both of them to come separately. Please allow 1-2 weeks for them to arrive.
What is Stitched Edging?
There are 2 types of edging that customers can select. Black Stitched Edging - The edges of the playmat will be stitched black. Clear Stitched Edging - The edges of the playmat will have clear stitching, meaning that the artwork will extender on the borders of the stitched playmat. Sealed stitched edge prevents fraying, edge curling, and increase life.
All orders are FINAL SALE. No refunds.
Please make sure to put in your correct shipping address. All items ordered will be shipped to the address provided. We are not responsible for incorrect addresses.